Privacy Policy

1. Controller

Responsible for data processing on this website:

2. Collection and storage of personal data

We collect and process personal data only to the extent necessary for providing our services or where you have given explicit consent. This includes:

• Name and contact details (email, phone)
• Address data for the provision of our mobile services
• Booking data (selected service, appointment)
• Vehicle data
• Communication via our contact form

3. Purposes of data processing

Your data is used exclusively for the following purposes:

• Appointment booking and confirmation
• Provision of agreed services
• Communication regarding your bookings
• Invoicing

4. Legal basis

The processing of your data is based on Art. 6(1)(b) GDPR (performance of contract), Art. 6(1)(c) GDPR (legal obligations) and Art. 6(1)(a) GDPR (consent), where applicable.

5. Data sharing

We do not pass on your personal data to third parties unless this is necessary for the provision of our services (e.g. payment processing) or required by law.

6. Data retention

Your data will only be stored for as long as necessary to fulfil the contractual purpose or as required by statutory retention obligations. Booking data is generally deleted after 2 years.

7. Your rights

You have the right to access, rectification, erasure and restriction of processing of your personal data. You also have the right to data portability and the right to withdraw consent. To exercise your rights, please contact: info@glanzwerk.lu

8. Cookies

This website uses technically necessary cookies required for the operation of the website. Marketing cookies are not used.

9. Contact via WhatsApp

You have the option of contacting us via WhatsApp. WhatsApp is a service of Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. When you contact us via WhatsApp, your messages and phone number are processed by WhatsApp. Please note that Meta/WhatsApp's privacy policy applies. We recommend not sending particularly sensitive personal data via WhatsApp. WhatsApp Privacy Policy

10. Hosting

This website is hosted on the infrastructure of Vercel Inc., 340 Pine Street, Suite 701, San Francisco, CA 94104, USA. Each time the website is accessed, connection data (IP address, browser type, page accessed, time) is automatically recorded by Vercel in server logs. This data is processed solely to ensure technical operation and is not merged with other data sources. Data transfer to the USA is based on the EU Commission's standard contractual clauses (Art. 46(2)(c) GDPR). For more information, please see Vercel's privacy policy. Vercel Privacy Policy

11. Right to lodge a complaint

You have the right to lodge a complaint with the competent data protection authority. In Luxembourg, this is the Commission nationale pour la protection des données (CNPD).